Shipping policy

Shipping Policy

Last updated: October 27, 2026

All orders placed on wearvona.shop are handled by DILLON JOSHUA ALAN. This policy explains how and when your order will be processed, packed, and delivered.

Order processing

Orders are processed within 1 to 2 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day. You will receive a confirmation email once your order has been packed and handed to our carrier.

Cold-chain packaging

Our seafood is prepared and packed to preserve freshness. Frozen products are shipped in insulated packaging with dry ice or gel packs so that they arrive in optimal condition. Please refrigerate or freeze your products immediately on delivery.

Shipping rates and delivery

Shipping costs are calculated at checkout and displayed in US dollars (USD). Delivery within Australia typically takes 2 to 7 business days after dispatch. International delivery times vary by destination and may be affected by customs processing. Tracking information is provided by email as soon as your parcel leaves our warehouse.

Customs, duties, and taxes

Orders shipped outside Australia may be subject to import duties, taxes, and fees levied by the destination country. These charges are the responsibility of the recipient and are not included in our prices or shipping fees.

Delayed or lost shipments

If your tracking has not updated for more than 5 business days, or if your parcel appears to be lost, please contact us at service@wearvona.shop and we will investigate with the carrier.

Damaged or thawed deliveries

Perishable products are temperature sensitive. If your order arrives damaged or thawed, contact us within 24 hours of delivery with photographs so we can arrange a replacement or refund.